Overview
Our refund and returns policy lasts 14 days. If 14 days have passed since the shipment tracking shows it was received, we can’t offer you a full refund or exchange.
To complete your return, we require proof of purchase.
Refunds
When a refund request is placed we will request images of the issues with the received product. After inspection and agreement upon a full refund Canadian customers will be given a Canada Post link to fill out their information and receive a shipping label. Returns coming from other countries may be required to pay the return shipping but those arrangements can be made when we are contacted.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Exchanges
We only replace items if they are defective or damaged.